Refund policy
Refund Policy
At Kavach, we take pride in the quality of every piece we create. If something isn't right, we're here to make it right.
Returns
We accept returns within 7 days of delivery. To be eligible, items must be unused, unwashed, and in their original packaging with tags attached.
To initiate a return, email us at connectwithkavach@gmail.com with your order number and reason for return. We'll respond within 2 business days with return instructions.
Exchanges
We offer exchanges for size or colour where stock is available. Please contact us at connectwithkavach@gmail.com within 7 days of receiving your order.
Damaged or Defective Items
If your item arrives damaged or defective, please email connectwithkavach@gmail.com within 48 hours of delivery with your order number and clear photos of the issue. We'll arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Items purchased on sale or during promotional offers
- Items that have been worn, washed, or altered
- Items returned after 7 days of delivery
Refund Processing
Once your return is received and inspected, we'll notify you by email. Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
For any questions, reach us at connectwithkavach@gmail.com.